When it comes to business, you’re only as good as your reputation. Indeed, your reputation is your brand. It is the substance your logo represents; it is the glue in customer brand loyalty. In a word, reputation is everything. Yet it’s not entirely under your control.
That doesn’t mean you are helpless as a victim of false accusations, ratings, or wrongful attacks on your company’s character, however. Following are some things you can do to manage your company’s reputation when things go awry despite your best efforts.